March 11, 2008

Dear Mr. and Mrs. Figuereo:

Thank you for your email. Mr. Hastings makes every effort to read each and every email sent to him, but is unable to personally reply to all of them. Know that we appreciate you taking the time to provide us with your feedback and comments.

Please rest assured that we do have automated emails that are sent out when there is a problem with a customer’s Netflix account. One of these automated emails informs the customer that we have sent the last disc in their Queue or their Queue is empty. Once again, these are automated emails and I do apologize if one wasn’t sent to you.

Due to the fact that you didn’t receive discs for approximately one week, I have issued a discount of 25% off of your next monthly subscription fee.

Again, I sincerely apologize for any difficulties you have experienced. Please be assured that we are continually striving to improve our subscription service. Providing you with the utmost value for your money is our number one priority. We have never taken a complacent attitude towards addressing our customers concerns and suggestions and certainly will not now. Know that your long time support of our Unlimited Rental Service is indeed appreciated and it is my sincere hope that we may continue to provide you with the best service possible for your DVD viewing lifestyle.

If you have any further questions or comments, please feel free to contact customer service. Representatives can be reached at 1-888-638-3549 and are available 24 hours a day, 7 days a week.

Sincerely,
Elena Mukhin
Administrative Correspondent
Netflix, Inc.