This is what Netflix has to say about how they can send me 3 emails concerning my payments, but none concerning an empty queue:

Dear Mr. Figuereo:

Thank you again for your feedback. I appreciate your diligence to ensure that your email is taken seriously and that our process is changed. Once again, while we do appreciate your feedback, it is feedback regarding the way that we do business. It has been forwarded to the appropriate department but there is no guarantee that any changes will be implemented.

Once again, thank you for your time.

Sincerely,
Elena Mukhin
Netflix, Inc.